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Why simplicity in contact centres matters in an era of complexity

Why simplicity in contact centres matters in an era of complexity
The trend towards flexible workforces has exaggerated the complexity of running a modern contact centre. Make simplicity a top priority.  That’s the verdict of Ross Daniels at Calabrio who shares a 5-point strategy to kickstart your journey towards simplification
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Categories: Library, Partner News

Partner Article: Sensée Creates 500 New Work-from-Home Contact Centre Roles

Partner Article: Sensée Creates 500 New Work-from-Home Contact Centre Roles

Sensée, the work-from-home specialist, is creating 500 new permanent and temporary positions to meet the growing demand for homeworking staff.

The vacancies are for Customer Contact Advisors, Team Managers and back office staff to work for new and existing clients. Start dates are immediate.

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Categories: Library, Partner News

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