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Categories: Library, Partner News
Homeworking is here to stay say top UK contact centres
Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home.
Are you struggling with bad data in your CRM? Have you tapped into the wealth of information your contact centre interactions data holds?
We all know that the pandemic has accelerated digital transformation and that contact centres have followed suit, with 3 or 4 now using full or partial cloud solutions. Calabrio’s original research, State of the Contact Centre 2021, is based on a survey of 273 contact centre managers in 3 major global markets and in a variety of industries.
Categories: Library, News & Events, Partner News
Insights & Tools You Can Use to Increase Your Pandemic Escape Velocity Insights.
Moving to your Contact Centre to the cloud is easier and more critical than ever!
As organisations change their “Target Operating Models” post Covid, many are looking to challenge their current scheduling methodology (and advisor contracts) as they integrate some form of homeworking strategy into their business.
Watch on-demand David Vernon’s presentation from The Forum’s National Conference - Enabling Flexible Working Practices.
Homeworking specialist Sensée is recruiting immediately for 200 new work-from-home roles.
Is collecting debt in large volumes on the horizon? Aspect is a leader in the outbound dialer market with contact capabilities that power automated, compliant campaigns, that help you send the right message at the right time – which helps improve collection activities.
As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021.
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”.
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, News & Events, Partner News
First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact centre
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, Partner News
Categories: Library, Data, Analytics & Insight, Partner News
The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises.
Categories: Library, Quality & Customer Experience, Partner News