2023 Planning Awards: Rapha Nixon at Lifeplus

2023 Planning Awards: Rapha Nixon at Lifeplus has been making extensive efforts to connect to other areas of his organisation and seeking out areas of expertise and seeing how they can help him in his role and how he can support them toimprove deliverables.

2023 Planning Awards: Steve Neale at Aviva

2023 Planning Awards: Steve Neale at Aviva is determined not to accept that just because something has been done one way, that is the only way. He is always looking for new methodology and improvements and always looking to continuously improve.

2023 Planning Awards: Frazer McCormack at VitalityHealth

2023 Planning Awards: Frazer McCormack at VitalityHealth is the go-to person for all projects delivering large and small improvements that have benefited the business and customers.

2023 Planning Awards: John Huxtuble at Shared Services

2023 Planning Awards: John Huxtuble at Shared Services took his team on a journey of building trust with operations and personal development leading to more confidence and the opportunity for promotions.

2023 Planning Awards: Tom Hammond at Aviva

2023 Planning Awards: Tom Hammond at Aviva devised an Allocation Framework that works as a structure for all the transformation modelling he has undertaken. The framework has really improved messaging with key stakeholders who may not be data orientated.

2023 Planning Awards: Lucy Clucas at North West Ambulance Service

2023 Planning Awards: Lucy Clucas at North West Ambulance Service wants to inspire others to take the leap of faith in their ability, to expand their knowledge and have the confidence to bring new ideas to improve understanding between planning and operations.

2023 Planning Awards: Lynsay McPhilimy at Aviva

2023 Planning Awards: Lynsay McPhilimy at Aviva is a determined analyst who is not afraid to take that first step. She has a vision for improving and developing both in her own career and the operation.

2023 Planning Awards: Putting nurses at the heart of resource planning at Fresenius Kabi

2023 Planning Awards: Putting nurses at the heart of resource planning at Fresenius Kabi
The Day in the Life programme has helped nurses and planners understand each other’s challenges, so they work much closer together. A single resource model now works across all areas of this field operation. Improved engagement and better process have led to operational improvement, ensuring that all patients are visited in a timely manner.

2023 Planning Awards: Introducing planning at the Department for Education

2023 Planning Awards: Introducing planning at the Department for Education
This team now manage and prepare for customer contacts, especially for peak, which now plays out more like a normal week. Resource intensive reporting has been eliminated, with one version of the truth well established. They are better equipped and prepared, with far less pressure on team members and improved engagement as a result.

2023 Innovation & Transformation Awards: Creating time for meaningful conversations at Water Plus

2023 Innovation & Transformation Awards: Creating time for meaningful conversations at Water Plus
At the heart of the Innovation & Centre of Excellence is an internal talent growth programme driving improvement through automation and robotics. This isn’t about replacing people, this is about releasing mundane tasks that shouldn’t take a human to do, so the humans can add real value to customers.

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