2023 Partnership Awards: Alvaria x Barclays

2023 Partnership Awards: Alvaria x Barclays
Trust and open communication were key to success in this highly complex and large-scale implementation at Barclays. The result is the delivery of true full customer engagement planning: front office, back office, branch and retail colleagues following similar processes and sharing resource to meet customer needs and maximise utilisation.

2023 Planning Awards: Mark Williams at VitalityHealth

2023 Planning Awards: Mark Williams at VitalityHealth is a manager who focusses on talent and harnessing the potential of his team with an ethos on personal development.

2023 Planning Awards: Satinder Singh at Aviva

2023 Planning Awards: Satinder Singh at Aviva built the trust of stakeholders to improve understanding and gain support, bringing in new initiatives that lowered ASA and improved engagement.

2023 Planning Awards: Jonathan O’Connor at Tructyre

2023 Planning Awards: Jonathan O’Connor at Tructyre has led the installation of WFM into a business that never had it, engaging stakeholders and improving processes to bring better outcomes for customers and colleagues.

2023 Planning Awards: Ajay Kothiya at Firstsource

2023 Planning Awards: Ajay Kothiya at Firstsource has created visibility on weekly hiring capability & governance and improved co-ordination between Operations & Planning teams whilst always trying to compromise and deliver win/win solutions for his stakeholders.

2023 Planning Awards: Darren Harvey at Firstsource

2023 Planning Awards: Darren Harvey at Firstsource works on very varied accounts but always looks to deliver proactive plans to improve performance across these clients. He has worked closely with them to improve efficiencies and standardised reporting which has delivered significant savings.

2023 Planning Awards: Loz Beck at Monzo Bank

2023 Planning Awards: Loz Beck at Monzo Bank has established the team and gained trust with stakeholders, building better peer relationships and operational engagement improvement. Her team have bridged their knowledge gaps from start-up practices and processes to best practice and beyond.

2023 Planning Awards: Arun Ajj at Firstsource

2023 Planning Awards: Arun Ajj at Firstsource has delivered cost reduction for two client accounts which was achieved through efficient capacity planning and monitoring of shrinkage & attrition trends.

2023 Planning Awards: David Tattum at RSA

2023 Planning Awards: David Tattum at RSA has quickly become trusted by his stakeholders due to the fact he is willing to grasp opportunities and have honest conversations.

2023 Planning Awards: Kevin Wright at Ocado

2023 Planning Awards: Kevin Wright at Ocado embraced the opportunity to develop and learn new skills and brought operations on the journey with him leading to better understanding and communication.

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