Member Resources & Library

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The Very Group - Knowledge Management Team 2022 Case Study

Water Plus - Quality Team 2022 Case Study

Robyn Bowyer-Smith, The People's Pension - Knowledge Management Individual 2022 Case study

Sam Mapstone, Dwr Cymru Welsh Water - Quality Manager 2022 Case Study

Hayley Fritz, FIS - Learning Professional 2022 Case Study

Sarah Banks, Macmillan Cancer Support - Quality Individual 2022 Case Study

Esther Blakelock, Northumbrian Water - Quality Individual 2022 Case Study

Lesley Coole, North Yorkshire County Council - Quality Individual 2022 Case Study

Your Moment of Truth: confident to succeed

For our 22nd year, we focus on the opportunity we have, as professionals, to drive successful improvements, whether in planning, insight, or customer experience. This Best Practice theme for 2022 represents the next stage of this coming of age for our professional disciplines.

So, we invite you to consider your moments of truth. What makes you confident to succeed?

Partner Article: Optimise Your Contact Centre Workforce with Real Time Intelligent AI Capability at Alvaria

Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, recently introduced Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact centre agent experience.