Member Resources & Library

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Award Winners: Quality Teams

Originally broadcast Thursday 4th July, 09:30

Learn from Benenden Health on Continuous Improvement Strategy, The Knowledge Management Team of the Year, Utility Warehouse and our Quality Team of the Year, ACCA.

Award Winners: Quality Individuals

Originally broadcast Wednesday 3rd July, 14:15

Hear from 2024 Quality & Improvement Rising Star, Jess Baldock at DAS, our Knowledge Management Professional, Alexandra Jordan from Zopa and the Quality & Improvement Manager of the Year, Susan Drape-Comyn

Award Winners: Planning Analysts

Originally broadcast Wednesday 3rd July, 13:15

Learn from Analysts of the Year; Michelle Adshead at VitalityHealth and Kristie-Leigh Armstrong from BT Group and our Rising Stars; Lauren Laycock at NFU Mutual and Kirsty Ritchie of Wheatley Housing.

Best Practice Partnerships: Hear from the judges

Originally broadcast Wednesday 3rd July, 10:30

In this session our Partnership Awards Judges will share their highlights from this year's finalists stories. Sharing what has inspired them, and the learning that they have taken from the process

Innovation Winners: Bank of Ireland & TSB

Originally broadcast Wednesday 3rd July, 09:30

Hear from Best Practice in Branch Planning winners Bank of Ireland and the Planning Team of the Year, TSB.

Award Winners: Planning Teams

Originally broadcast on Tuesday 2nd July, 14:15

Learn how Real-Time Team of the Year, eBay reintroduced Real-Time globally. Hear from Lloyds Banking Group on how they achieved a Best Practice Shift Review. 

Innovation Winners: Indeed & OVO Energy

Originally broadcast Tuesday 2nd July, 10:30

Learn from overall Innovation of the Year winners, indeed on Leading Global Transformation and OVO Energy talking about their Service Transformation.

Opening Keynote: How to Learn

Originally broadcast Tuesday 2nd July 09:30

How you can use this week to learn from our members. 

Partnership perfection: Navigating the future together

Over recent years we have noticed a step change in how technology/service providers are working smarter with their customers to deliver excellent results. There is such a rich narrative now around the synergy between strategic alignment and practical execution. Using learning from our Partnership awards we can start to develop a comprehensive blueprint for what makes a partnership not just survive but thrive in today’s V.U.C.A world (Volatility, Uncertainty, Complexity, Ambiguity).
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Categories: Library

Shaping the future: Fear, Ageing, Technology, and Hope

In summer 2023 I was at a conference with other gestalt therapists. The topic of AI, its impact on the world, and all of us, and how we might move toward and with it as a community came up. The discussion included the relationship that ageing and getting older has to our attitude on AI. In my opinion, AI is a proxy for Change and in some ways for the shape of the future. There were a lot of emotions in the room, including my own. I felt my anger rise: these ‘kids’ who were being talked about as adversely impacted by ‘how the world is and the inevitable change in the world’ are not another species, they are my kids, aged 13 and 14. Amazing young people who will have to find their path through an uncertain future. I was surprised by some of the strong reactions and responses in the room.
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Categories: Library

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