Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

Partner Article: What contact centre agents are looking for in employers David Marshall, Regional EMEA Lead at Intradiem

Partner Article: What contact centre agents are looking for in employers David Marshall, Regional EMEA Lead at Intradiem
Filling contact centre roles used to be easy. Full time? No problem. Temporary staff? Easy. All within 10 miles of the contact centre? Sure. But fast forward to today, and this is no longer the case. 
Read more

Categories: Library, Partner News

Partner Article: eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

Partner Article: eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
Sunnyvale, CA (October 3, 2022): eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that it has been named in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems. 
Read more

Categories: Library, Partner News

Partner Article: OVO Energy Aims To Boost Team Engagement and Career Development with Centrical

Partner Article: OVO Energy Aims To Boost Team Engagement and Career Development with Centrical

Centrical is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. 

Read more

Categories: Library, Partner News

The Inner Circle Guide to Cloud-Based Contact Centre Solutions

The Inner Circle Guide to Cloud-Based Contact Centre Solutions

Detailed Answers to Common Cloud Questions from Leading Solution Providers

Read more

Categories: Library, Partner News

Partner Article: Electric car subscription service Onto partners with Business Systems to transform the customer experience

Partner Article: Electric car subscription service Onto partners with Business Systems to transform the customer experience
The partnership will improve agent engagement and provide an effortless service for outstanding customer experience.
Read more

Categories: Library, Partner News

Partner Article: The Forum - Optimising Healthcare Contact Centre Operations - 4 Ways

Partner Article: The Forum - Optimising Healthcare Contact Centre Operations - 4 Ways

In today's day and age, a negative customer experience can make or break an organisation's reputation. Delivering a good customer experience is now pivotal to how customers perceive a brand, and this is only intensified when operating within the healthcare space. 

Read more

Categories: Library, Partner News

Alvaria Accelerate ‘22 Virtual Experience

Alvaria Accelerate ‘22 Virtual Experience

Accelerate ‘22 is the fastest way to access Alvaria resources including updates on the product roadmap, executive perspective thought leadership sessions, tips and tricks, success stories, use cases, company announcements and more.  

Read more

Categories: Library, Partner News

Partner Article: Revolutionising CX with Next Generation Cloud Technology

Partner Article: Revolutionising CX with Next Generation Cloud Technology
Following the pandemic, the definition of customer experience has been redefined. They expect outstanding service using the channels they prefer (voice, video, text, chat, etc.), with agents who are knowledgeable and empowered to problem-solve quickly. At the same time, work-from-anywhere trends have created new opportunities and challenges in delivering exceptional customer experience.  
Read more

Categories: Library, Partner News

Partner Article: Optimise Your Contact Centre Workforce with Real Time Intelligent AI Capability at Alvaria

Partner Article: Optimise Your Contact Centre Workforce with Real Time Intelligent AI Capability at Alvaria

Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, recently introduced Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact centre agent experience. 

Read more

Categories: Library, Partner News

Partner Article: Workforce wellbeing - what does it really mean and why does it matter more than ever?

Partner Article: Workforce wellbeing - what does it really mean and why does it matter more than ever?
Stress is a major barrier to success and it is affecting everyone.  In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations.  This first article outlines the key triggers for agents, supervisors and senior managers and shows why it pays to take a comprehensive approach to organisational wellbeing.
 
Read more

Categories: Library, Partner News

1234