Member Resources & Library

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Looking back on 2021

2021 was our year for Unlocking Opportunities. Doing more of what we do well is a great opportunity that we don’t always fully exploit. One of the most valuable things we can do is put time aside to reflect on what has gone well. When things go wrong we are quick to review, so that we can learn from our mistakes. We are not so good at learning from our successes. If we can repeat and build on our successes then that has to be a good thing. As we come to the end of 2021 it is time to look back on what we have done well, so that in 2022 we can do it again only better.

Customer Strategy & Planning 2022 Virtual and Face-to-Face Conference

The Customer Strategy & Planning Conference will be held during April in 2022, with virtual keynotes, technology showcases and workshops prior to our community connection day on 26th April in Newcastle. The conference will close with the Awards Gala and evening of celebration for the community. The intention is to combine the best of both virtual activity, as experienced over the past 2-years, alongside the traditional face-to-face interaction, which The Forum is proudly associated with.

Partner Article: Boost Productivity and Motivate Agenda

Find out how Alvaria is helping enterprise contact centres reimagine the employee experience, 16 –17 November at Call & Contact Centre Expo, Europe’s leading call and contact centre event, at booth # CC-AJ44.