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Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, News & Events
Categories: Library, News & Events, Partner News
Moving to your Contact Centre to the cloud is easier and more critical than ever!
As organisations change their “Target Operating Models” post Covid, many are looking to challenge their current scheduling methodology (and advisor contracts) as they integrate some form of homeworking strategy into their business.
Watch on-demand David Vernon’s presentation from The Forum’s National Conference - Enabling Flexible Working Practices.
We have now launched our programme of activity for 2021, combining the very best of virtual and face-to-face to offer you a variety of ways of maximising your membership.
The forced virtual environment of 2020 has given us a huge learning opportunity to understand how we can grow our community, make more events easier to access whilst still ensuring value.
These can be accessed through your membership, or pay-as-you-go.
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, News & Events, The Forum Events
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”.
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, News & Events, Partner News
The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises.
Forum Member James Stewart, Head of Live Operations at Sky UK, reflects on his roller-coaster ride at the 24-hour European Championships and the resulting team medals.
Across the river Bega, a bar erupts in a cheer. It is the kind of roar that tells you something special has just happened. The commentator is screaming in Romanian and I can see the big screens clearly, Gareth Bale has just scored a wonder goal in the Champions League final. Meanwhile, I am emptying my belly over the fence being sick once again. Even so, I wouldn’t have swapped a seat at the bar for the fence I am hunched over in the Ion Creanga park in Timisoara for all the tea in China at that moment. Yep, welcome to 24-hour racing! Read the full blog.
Date Published: 18/06/2018