Upcoming Leadership Events
Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.
This Autumn The Forum will be hosting a series of Strategic virtual round-table discussions designed to develop thought leadership and best practice material. Our intention is to develop thought leadership around future workforce strategies, taking a look at steps taken during COVID-19 and the transition to the future. Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.
The traditional working environment has been challenged, how will future workforce strategies look, thinking of the working environment, including: property, office-homeworking hybrids; suitable technology and business culture?