Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

This Autumn The Forum will be hosting a series of Strategic virtual round-table discussions designed to develop thought leadership and best practice material. Our intention is to develop thought leadership around future workforce strategies, taking a look at steps taken during COVID-19 and the transition to the future. Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

The traditional working environment has been challenged, how will future workforce strategies look, thinking of the working environment, including: property, office-homeworking hybrids; suitable technology and business culture?

Strategy & Leadership Autumn Programme - Part 4

Virtually On 10th December, 09:30 - 11:30

How will the business culture change? What needed to stop, and this have been a great opportunity to change? What needs to remain, however it may be difficult to keep?

Every business has been impacted by COVID-19, as every employee life has changed due to lockdown measures and social distancing. How has the business culture changed or adapted to new working conditions? How could/should the business culture evolve, or change to thrive in the new normal?

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team

Catch up with past Leadership Forum Events

Leadership Forum

Catch up with the Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
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