Member Resources & Library

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A focus on learning for the Quality Team at FIS WorldPay

Paul Smedley, Founder & Chair at The Forum was talking with Jacqui Spencer, then Head of Quality, at FIS/Worldpay.

Liquorice Consistents – Does somebody at Bassetts not like me?

At our Customer Strategy & Planning Connections conference in Newcastle on 26th April ‘22 we explored probability using Liquorice Allsorts.

Focus on learning: do something different everyday

The fast-changing workplace is a huge opportunity for us to become expert learners. If we stand still, we will find it hard to adapt. So we need to be highly skilled at learning along the way, not just in formal training or directed learning but with day-to-day learning habits.

Your Moment of Truth: confident to succeed

For our 22nd year, we focus on the opportunity we have, as professionals, to drive successful improvements, whether in planning, insight, or customer experience. This Best Practice theme for 2022 represents the next stage of this coming of age for our professional disciplines.

So, we invite you to consider your moments of truth. What makes you confident to succeed?

Standards and Business Accreditation

The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.

Will homeworking outlast the virus?

Who will be rushing back into the office and what choices will people be offered? Is this a global shift in our work lives? What is driving decision making?

Healthy Working Patterns for a hybrid world

Homework is opening up new approaches to scheduling and resource allocation. So, could hybrid working be a platform to support wellbeing and deliver different outcomes for both business and people?

Learning and leadership: you are the key

How do we develop our potential, to stay relevant and valued in a such a changing world? This article explores how we can connect learning with creating and sharing new ideas, so that we can provide vision and leadership to others in transforming our workplace.

Working from home in the midst of a global pandemic

Karen Christmas started her accreditation training with the pandemic and offers some top tips from personal experience.

Why was everyone moving to the cloud in a pandemic?

Speed, agility and no upfront costs are key drivers, as well as homework, but other benefits are now flowing, as your teams focus beyond just technology, to transform user experience.

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