The Forum Resources

This is a centralised place for you to find the resources you need to help support you in your role.

The Forum Portal is where we add articles, top tips, case studies and partner material. As a member you have access to additional material if you log in. Contact us if you need a password reminder. You can also ask questions of our members and help others by answering their questions. 

You can see Jobs here as well for those who are looking for a new opportunity.

Need help from your vendor or looking for a new product? Have a look at our supplier directory to find out more and see contact details.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops


Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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