The Forum Resources

This is a centralised place for you to find the resources you need to help support you in your role.

The Library is where we add articles, top tips, case studies and partner material. As a member you have access to additional material if you log in. Contact us if you need a password reminder. 

You can see Jobs for those who are looking for a new opportunity.

You can download a copy of all our Best Practice Guides to read 100's of pages of thought leadership and case studies.

Need help from your vendor or looking for a new product? Have a look at our Supplier Directory to find out more and see contact details.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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