2024 Autumn: #RaisingStandards
(In-person)

Learn HOW you can apply “Best Practice”

Tuesday 5th November 2024, Delta by Marriott - Nottingham Belfry Hotel 

Specifically designed

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

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Conference Agenda

2024 Autumn: #RaisingStandards

08:30
Registration opens
09:30
Opening Keynote
Introduction from The Forum team and our Gold Sponsor QStory to get you ready for a full day of learning.
11:00
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from Callminer on a key topic.

11:30
Collaboration Discussion
A discussion led session with interactive and thought-provoking exercises hosted by The Forum Team 
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation by Cameron Croxson from Motorway. A winning partnership with Business Systems to implement Calabrio has delivered significant improvements in their WFM and planning operations. Improvements in adherence equivalent to 30 FTE per week, a considerable improvement in internal processes and fostering a more positive work environment to name a few.
13:00
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation from Nivo on a key topic.

13:45
Keynote
Hear from our guest speakers.
14:30
Networking 
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from Verint on a key topic.

15:00
Collaboration Discussion
An interactive session lead. Take the opportunity to be part of an energetic, engaging and memorable challenge.
16:00
Endnote
Wrap up the day with a summary of learning and the announcements of prize winners from our Expo partners.
16:15
Close
Conference Agenda

Customer Strategy & Planning 

08:30
Registration Opens
09:30
Opening Keynote
Introduction from The Forum team and our Gold Sponsor QStory to get you ready for a full day of learning.
11:00
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
11:00
Forum Focus
Join this 20-minute presentation from Callminer on a key topic.
11:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
12:30
Forum Focus
Join this 20-minute presentation by Cameron Croxson from Motorway. A winning partnership with Business Systems to implement Calabrio has delivered significant improvements in their WFM and planning operations. Improvements in adherence equivalent to 30 FTE per week, a considerable improvement in internal processes and fostering a more positive work environment to name a few.
13:00
Forum Focus
Join this 20-minute presentation from Nivo on a key topic.
13:45
Keynote
Hear from our guest speakers
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
14:30
Forum Focus
Join this 20-minute presentation from Verint on a key topic.
15:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
16:15
Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.
16:30
Close

Exhibitors

Exhibitors - order your AV equipment for your stand using this form.

Speakers

Phil Anderson
Director
The Forum
Scott Budding
Mgr Sales Engineering
Calabrio
Alison Conaghan
Customer Operations Specialist
The Forum
Cameron Croxson
Workforce Planning Manager
Motorway
Mat Elliott
Co-Founder
Nivo
Chris Rainsforth
Director
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Venue

Delta by Marriott - Nottingham Belfry Hotel 
Mellors Way off Woodhouse Way
Nottingham, NG8 6PY

Visit the hotel's website to get the best rate.

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the virtual and face-to-face event. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2024 Autumn: #RaisingStandards or email events@theforum.social.