Member Resources & Library

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Customer Strategy & Planning 2022 Virtual and Face-to-Face Conference

The Customer Strategy & Planning Conference will be held during April in 2022, with virtual keynotes, technology showcases and workshops prior to our community connection day on 26th April in Newcastle. The conference will close with the Awards Gala and evening of celebration for the community. The intention is to combine the best of both virtual activity, as experienced over the past 2-years, alongside the traditional face-to-face interaction, which The Forum is proudly associated with.

Standards and Business Accreditation

The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.

Will homeworking outlast the virus?

Who will be rushing back into the office and what choices will people be offered? Is this a global shift in our work lives? What is driving decision making?

Healthy Working Patterns for a hybrid world

Homework is opening up new approaches to scheduling and resource allocation. So, could hybrid working be a platform to support wellbeing and deliver different outcomes for both business and people?

Working from home in the midst of a global pandemic

Karen Christmas started her accreditation training with the pandemic and offers some top tips from personal experience.

Why was everyone moving to the cloud in a pandemic?

Speed, agility and no upfront costs are key drivers, as well as homework, but other benefits are now flowing, as your teams focus beyond just technology, to transform user experience.

How did we get everyone up and running at home overnight when lockdown hit?

We got everyone up and running at home in days, despite coming from a standing start. This is how it happened and what we learned that can help us going forwards.

Putting people first: workforce strategy and planning in a digital world

A technology strategy needs operationalising, to put colleagues at the heart of what we do. Plan for new roles, skills development, and work blending. It will involve every stage of the planning cycle.