Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you do not have a member log in or if you need help with your password, please email advice@theforum.social.


Standards and Business Accreditation

The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.

Will homeworking outlast the virus?

Who will be rushing back into the office and what choices will people be offered? Is this a global shift in our work lives? What is driving decision making?

Healthy Working Patterns for a hybrid world

Homework is opening up new approaches to scheduling and resource allocation. So, could hybrid working be a platform to support wellbeing and deliver different outcomes for both business and people?

Why was everyone moving to the cloud in a pandemic?

Speed, agility and no upfront costs are key drivers, as well as homework, but other benefits are now flowing, as your teams focus beyond just technology, to transform user experience.

How did we get everyone up and running at home overnight when lockdown hit?

We got everyone up and running at home in days, despite coming from a standing start. This is how it happened and what we learned that can help us going forwards.

Putting people first: workforce strategy and planning in a digital world

A technology strategy needs operationalising, to put colleagues at the heart of what we do. Plan for new roles, skills development, and work blending. It will involve every stage of the planning cycle.

2012 Winners & Case Studies

Seven organisations have gained prestigious innovation awards for outstanding initiatives that have put the customer at the heart of the solution to drive performance improvement. The overall winner was DRL, with individual awards taken by BT Retail, Direct Line Group, Motability, nPower, Scottish Widows and Transform Sandwell.

2010 Winners and Case Studies

Seven winners gained prestigious innovation awards for outstanding initiatives that improved their operations as places to work and to contact. The overall winner was Scottish Power, with individual category prizes being taken by Harrow Council, HM Revenue & Customs, Netflights, Shop Direct and lastly, Ventura who scooped two.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved - theforum.social

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG