Centrical is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations.
For its Zero Carbon Living Advisors, OVO Energy selected Centrical to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care - that treats customers as individuals, and quickly resolves enquiries.
Using personalised micro-learning and collaboration tools within Centrical, OVO Energy will also strengthen its learning culture by helping advisors identify and take action on their unique learning and development opportunities.
Alison Jaap, Customer Care Director at OVO Energy said: “We ran numerous pilots over the past 18-months to help drive employee engagement within customer care, particularly while we welcomed new customers and colleagues from SSE Energy Services into the OVO family. We’re confident Centrical is aligned with our company values, and the right business partner to support our transformation to a new target operating model, focused on account management.”
“Centrical has lots of experience working with regulated businesses who want to improve business performance, but not at the expense of the employee experience. We’re therefore excited to be entering into a business partnership with OVO Energy, particularly during this period of global instability.” said Duncan MacPherson, RVP Sales & Marketing EMEA at Centrical. “We look forward to a successful continued partnership with Alison and the team OVO.”