Our actions, or inaction, will define us. We are the key to our own success. During 2021 we focused on unlocking opportunities and the part each of us can play in helping to shape the future. For 2022 we want to focus you on your Moment of Truth and being confident to succeed.

The Customer Strategy & Planning Conference will be held during April in 2022, with virtual keynotes, technology showcases and workshops prior to our community connection day on 26th April in Newcastle. The conference will close with the Awards Gala and evening of celebration for the community. The intention is to combine the best of both virtual activity, as experienced over the past 2-years, alongside the traditional face-to-face interaction, which The Forum is proudly associated with.

The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.

Who will be rushing back into the office and what choices will people be offered? Is this a global shift in our work lives? What is driving decision making?

Our true measure of success lies in what is done with information we provide and how much it is trusted. Take a look at this changing focus of analysis and consider what it means for your role and function, whether you are in planning, insight, quality, management or leadership.