Our true measure of success lies in what is done with information we provide and how much it is trusted. Take a look at this changing focus of analysis and consider what it means for your role and function, whether you are in planning, insight, quality, management or leadership.

These reports are worth reading to understand the latest trends.

Following on from my last article we are seeing a lot of data being displayed graphically, we can take some great ideas from these but we can also see examples of some of the common pitfalls we need to avoid.

We have now launched our programme of activity for 2021, combining the very best of virtual and face-to-face to offer you a variety of ways of maximising your membership.

The forced virtual environment of 2020 has given us a huge learning opportunity to understand how we can grow our community, make more events easier to access whilst still ensuring value. 

These can be accessed through your membership, or pay-as-you-go.

See how two rapid innovation programmes are transforming the billion-pound delivery of fibre networks nationwide, engaging people and generating more than £1m efficiency, in less than a year.

Summary 
Innovation expertise, recruited into Openreach, has been a catalyst for rapid transformation, with field engineers, support teams, unions & managers all onboard. A pioneering Machine Learning algorithm was developed in close collaboration with experienced engineers. Network Enhanced Analytics (NEA) predicts non-value activities and automatically reallocates resource to create capacity. In the service desk, process & systems transformation led to a new single Heads-Up Display (HUD), replacing 27 different systems. This radically simplified the service experience, for colleagues and customers, with calls down 30% and 16% faster. Both were delivered in only a matter of months and now an embedded continuous improvement culture means these solutions are sustained and continually developed. As a result, the new FTTP network can be rolled out faster and at lower cost. 

I recently read an article that stated “The simple act of rotating your plate can make the food on it taste better.” Like many of you my first reaction was scepticism, surely this was yet another of those statistically unsound studies that newspapers seem to love. However, as I read on I found that this was a valid study conducted by the Science Museum scientists at Oxford University. 

2019 is proving to be an exceptional year for our community of insight professionals. The case studies in the Innovation Awards are showcasing new approaches and key emergent trends – very different, but something important in each one. We’ve seen fantastic individuals and teams bringing transformational ideas to their organisations through insight over the last year. We’ve celebrated our first Accredited Insight Teams, through Standards Benchmarking, and the first bite-sized online learning webinars for insight, which launched in January, in The Forum’s new Learning Academy. And all this is part of a broader story, building momentum over the last five years and displaying no signs of slowing down