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Categories: Library, Planning & Resourcing
Categories: Library, Planning & Resourcing, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Digital & Omni-Channel, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Quality & Improvement, Strategy & Leadership, Learning & Development, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, 2023 CSP Videos
As planners do we see time away from the operation mainly as a cost to control? Instead, how could we analyse where each different area of shrinkage time is adding value? We need to look from the colleague as well as the customer and commercial point of view.
Dave Vernon explores how we can look at shrinkage as a value not a loss, and change how we think about shrinkage targets.
Categories: Library, Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel