2025 Spring Customer Strategy & Planning Conference
(Virtual)

Learn WHY we need to keep “Raising Standards in Customer Operations" 

24th - 28th March 2025

Online conference

A virtual week packed full of inspiring speakers 

Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.
SilverPlus Sponsors
Silver Sponsors
Outline Agenda

Customer Strategy & Planning (Virtual)

Monday 24th Mar
Tuesday 25th Mar
Wednesday 26th Mar
Thursday 27th Mar
Friday 28th Mar
09:30
Opening Keynote
Keynote
Keynote
Keynote
Keynote
Hear from The Forum or our members as we begin a week of learning and sharing. 45mins
Hear from The Forum or our members on a key topic. 45mins

Hear from The Forum or our members on a key topic. 45mins

Hear from The Forum or our members on a key topic. 45mins

Hear from The Forum or our members on a key topic. 45mins

10:30
Keynote
Workshop
Workshop
Workshop
Workshop
Hear from The Forum or our members on a key topic. 45mins

Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
12:30
Technology Showcase
Technology Showcase
Technology Keynote
Endnote
Hear from our partner Verint as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from The Forum or our members as we wrap up a week of learning and sharing. 45mins
12:30
Technology Showcase
13:15
Hear from one of our partners as they share new ideas. 45mins
14:15
Interactive Keynote
Keynote
Keynote
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members. on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
15:15
Workshop
Interactive Keynote
Workshop

Join this session with thought leadership and open discussion. 60mins
Hear from The Forum or our members on a key topic. 45mins
Join this session with thought leadership and open discussion. 60mins
Conference Agenda

Customer Strategy and Planning

Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here. 
Monday 13th May
9.30
Opening Keynote
Hear from The Forum or our members as we begin a week of learning and sharing. 45mins
10.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
12:30
Technology Showcase
Hear from our partner Verint as they share new ideas. 45mins
14:15
Keynote
Hear from The Forum or our members on a key topic. 45mins
Tuesday 14th May
9.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 60mins
12:30
Technology Showcase
Hear from The Forum or our members on a key topic. 45mins
13:15
Technology Showcase
Hear from The Forum or our members on a key topic. 45mins
14:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
15:15
Workshop
Join this session with thought leadership and open discussion. 60mins
Wednesday 15th May
9.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 60mins
12:30
Technology Keynote
Hear from The Forum or our members on a key topic. 45mins
14:15
Interactive Keynote
Hear from The Forum or our members on a key topic.  45mins
15:15
Interactive Keynote
Hear from The Forum or our members on a key topic.  45mins
Thursday 16th May
9.30
Keynote
Hear from The Forum or our members on a key topic. . 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 60mins
14:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
15:15
Workshop
Join this session with thought leadership and open discussion. 60mins
Friday 17th May
09.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 60mins
12:30
Endnote
Hear from The Forum or our members on a key topic. 45mins

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2025 Spring Customer Strategy & Planning conferences and Awards celebration or email events@theforum.social.