Member Resources & Library

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A focus on learning for the Quality Team at FIS WorldPay

Paul Smedley, Founder & Chair at The Forum was talking with Jacqui Spencer, then Head of Quality, at FIS/Worldpay.

Partner Article: Revolutionising CX with Next Generation Cloud Technology

Following the pandemic, the definition of customer experience has been redefined. They expect outstanding service using the channels they prefer (voice, video, text, chat, etc.), with agents who are knowledgeable and empowered to problem-solve quickly. At the same time, work-from-anywhere trends have created new opportunities and challenges in delivering exceptional customer experience.  

Liquorice Consistents – Does somebody at Bassetts not like me?

At our Customer Strategy & Planning Connections conference in Newcastle on 26th April ‘22 we explored probability using Liquorice Allsorts.

Focus on learning: do something different everyday

The fast-changing workplace is a huge opportunity for us to become expert learners. If we stand still, we will find it hard to adapt. So we need to be highly skilled at learning along the way, not just in formal training or directed learning but with day-to-day learning habits.

Karen Christmas, Eurostar - Planning Rising Star 2022 Case Study

Cameron Croxson, L&Q - Planning Manager 2022 Case Study

Julie Jowlett, Loop - Planning Rising Star 2022 Case Study

Wayne Mitchell, BT EE Plusnet - Planning Manager 2022 Case Study

Jack Child, Novuna - Rising Star 2022 Case Study

Jenny Hayes, RSA - Planning Manager 2022 Case Study

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