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Partner Article: Using game mechanics motivates and engages call centre employees seamlessly at Alvaria

Published on 10 December 2021

Partner Article: Using game mechanics motivates and engages call centre employees seamlessly at Alvaria

Using game mechanics motivates and engages call centre employees seamlessly while aligning employee behaviours to company goals – results in improved employee retention, performance, customer satisfaction and profitability.

71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. Alvaria Motivate turns those numbers around with engaging contests, recognition and rewards. Maximise your ROI with an optimised engagement solution. 

Watch the Alvaria Motivate demo

Video to learn: 

  • Why large contact centres need to embrace gamification to motivate agents and ultimately achieve better CX 
  • The reason why endorphin-releasing game mechanics reduces absenteeism by allowing agents to become continuously motivated with monetary and non-monetary rewards 
  • How implementing award-winning, industry-leading Alvaria Motivate can boost productivity and reduce attrition – saving approximately £3,000 per agent, per year. 

Watch the demo.

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Author: Leanne McNamee

Categories: Library, Partner News

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