2025 Best Practice Guide
Raising Standards

Member Resources & Library

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The Power of Reflection: A method for learning and driving improvement

Human nature dictates that we naturally find ourselves looking ahead. Looking forward to something sparks optimism and ambition. It shifts our focus to future ideas. This applies to planning holidays and birthdays, and to work challenges like budgeting and project planning.

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The Learning Pyramid: A framework for Growth & Innovation

The Forum has advocated learning since its inception in the year 2000, with an ethos grounded in Raising Standards, this not only applies to our teams and organisations but to us as professionals.

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The Evolution of the 8 Key Considerations

A Journey from Operational Efficiency to Purpose-Driven Workforce Strategy

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Team Structure

Benchmarking key considerations for now and the future to understand best practice and readiness for whatever is next.

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Operational Support Report from Douglas Jackson

Douglas Jackson have published their Operational Support Report for 2025 offering opinion on what 2025 holds for the Operational Support functions. As part of this, they collate Salary Benchmarking for Senior Planning and Insight roles. We have summarised the key points raised within this report along with the benchmarking salary information and thank Perry Fletcher for sharing this insight with us and our community. Follow the QR Code if you would like to read the report in its entirety.

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The Challenge of Attrition

Attrition is a huge challenge for many of our members and we see a huge range, with external attrition ranging from 1.1% to 64%. For some, high attrition and rapid turnover drive up costs. They can’t deliver great service. For a few, low attrition can bring its own challenges.

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Beyond the Benchmark

Understanding the true industry standard for service levels. In this article we will explore the origins of the service level along with the variations that are being used to understand the right metric for your organisation.

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Shrinkage Benchmarking: understanding how we use time

What do the numbers mean and how can you compare your business against others?

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Understanding Standards and Creating a Learning Culture

Benchmarking is a critical skill for every professional, however, so called “industry standards” are often out of date and represent lazy benchmarking. The Forum aims to promote and elevate the art of benchmarking from “averages” to actionable learning. This article is designed to support the data presented in this year’s Best Practice Guide, challenge your thinking and help you to draw out meaningful learning so you can do something different.

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Challenging, Learning, Growing: The Assisted Learning Pathway Experience

Learning something new isn’t always easy. It can feel overwhelming, especially when juggling work, life, and everything in between. For those who joined The Forum’s Assisted Learning Pathway, it’s not just about learning new skills. It’s about changing how they think and work.

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