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Published on 27 April 2019
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The new, automated scorecard is driving self-accountability for performance and supporting a cultural shift to best practice sharing at NewDay. It’s easy to access, less complex and makes performance very visible. As a result, front line associates review their own performance, support colleagues and challenge themselves. This raises the bar on aspirations, working alongside a career development programme called Aspire. Crucially, the small MI Team frees up time with automation. This is used for engagement with stakeholders, establishing credibility and trust in the data they provide. A collaborative approach has led to the team being seen as part of the operation, offering guidance beyond just building reports – adding value and becoming a trusted partner.
First Published in the 2019 Best Practice Guide
Author: Leanne McNamee
Categories: Library, Data, Analytics & Insight, Awards Case Studies