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Originally broadcast Friday 12th October, 12:30
Hear from Forum Hero Busola Akinsola, as she talks about her commitment to learning and continual improving.
Categories: Library, Learning & Development, 2023 CC Videos
Originally broadcast Monday 9th October, 13:30
A showcase of The Forum Learning Management System (LMS) which has been successfully rolled out to many of our members. Learn how different members have approached learning.
Originally broadcast Monday 9th October, 09:30
In this opening keynote, The Forum team members will discuss the importance of community. They will provide practical advice to help you expand your connections within and beyond your organisation.
Categories: Library, Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CC Videos
Categories: Library, Planning & Resourcing, Quality & Improvement, Learning & Development
Categories: Library, Planning & Resourcing, Strategy & Leadership, Learning & Development
Originally broadcast Wednesday 17th May 2023, 13:15
2023 Workforce & Global Operation Leader Insights. Centrical recently surveyed over 500 global enterprise operations leaders across industries about the current state of workforce engagement management and how their leadership initiatives tie to company growth goals. The results were astounding!
Categories: Library, Learning & Development, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 12:30
WEM and wellbeing, understanding AX during operational change. Join Sabio's expert team to discover the power of their new and cutting-edge wellbeing technology, integrated into the agent desktop and WEM capabilities. This innovative approach provide a systematic view of the impact of the workplace on the employee, as well as practical guidance to promote success.
Categories: Library, Planning & Resourcing, Quality & Improvement, Strategy & Leadership, Learning & Development, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 09:30
Hear from The Forum team on this year's theme - Strength in Numbers, The Value of Community and what this personally means to them. This thought provoking session will frame the week of learning that will be available through the rest of the Virtual Conference and challenge you to own your learning.
Categories: Library, Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel
Resilience 2.0 - In It Together ... the power of community, identity and control - Setting the scene - Agent Experience (AX) in the contact centre today. The cost of poor agent mental health and the opportunity for change. - Resilience as a team sport - the importance of creating an environment where agents can be their best. - The power of data in creating this environment - and in driving a systematic approach to wellbeing. - Key Takeaways - what can I do today?
Categories: On-Demand Webinar Recording, Library, Strategy & Leadership, Learning & Development