Rather than focusing on the decision itself—the strategies, problems, or skills involved—they’ll invite us to reflect on what really gets in the way of carrying out seemingly straightforward choices. This workshop, led by Dawn Wray, is about slowing down, noticing the hidden barriers, and uncovering the subtle dynamics that get in our way. Through raising your awareness, you’ll gain new insights and be better able to apply the brilliant ideas, tools, and inspiration you’ll gather throughout the conference. Therefore #RaisingStandards!

Many organisations using contact centre platforms only realise a fraction of their data’s potential, relying on native dashboards that often lead to siloed insights, limited customisation, and manual workarounds to get data into a decision-ready state. In this presentation, Sabio’s Daisy O’Grady will discuss how integrating contact centre data into a broader data strategy can unlock faster, more strategic insights, while driving more value from your organisations solutions. By enabling BI teams with access to clean, structured data and CX domain expertise, organisations can drive greater value, agility, and long-term ownership of their contact centre intelligence. Join this 20-minute presentation from our partner Sabio.