The Very Group - Knowledge Management Team 2022 Case Study

Becoming a core, trusted source of knowledge for the business at The Very Group
In migrating to a new technology platform, the team have taken knowledge management to another level. Regular improvement keeps this information accurate, up-to-date, relevant, and easy to access. A clear link to outcomes enables effective coaching and brings new recruits up to speed quickly.

Categories: Library, Awards Case Studies

Water Plus - Quality Team 2022 Case Study

Brand ambassadors build engagement with quality at Water Plus
The team have evolved their quality from ticking boxes for a simple outcome-based framework that is empowering people to engage, inspire and deliver. Five key contact milestones provide a framework for delivering the right customer outcomes, allowing advisors the freedom to be brand ambassadors in their own way.

Categories: Library, Awards Case Studies

Robyn Bowyer-Smith, The People's Pension - Knowledge Management Individual 2022 Case study

Robyn Bowyer-Smith from People’s Pension has engaged closely with the end users and introduced a new knowledge management system that is already supporting her colleagues.

Categories: Library, Awards Case Studies

Sam Mapstone, Dwr Cymru Welsh Water - Quality Manager 2022 Case Study

Sam Mapstone from Welsh Water has introduced a new easy to understand quality framework with a focus on engagement, customer, and company.

Categories: Library, Awards Case Studies

Hayley Fritz, FIS - Learning Professional 2022 Case Study

Haley Fritz from FIS has created a culture of learning and knowledge sharing across a multinational company by setting up a biannual virtual conference where everyone can get involved.

Categories: Library, Awards Case Studies

Sarah Banks, Macmillan Cancer Support - Quality Individual 2022 Case Study

Sarah Banks from Macmillan Cancer Support has introduced an innovative peer to peer assessment process which is reducing rework and driving consistency in their back-office processes.

Categories: Library, Awards Case Studies

Esther Blakelock, Northumbrian Water - Quality Individual 2022 Case Study

Esther Blakelock from Northumbrian Water has engaged closely with her operation to deliver a consistent and effective quality approach across different channels and business areas in just a few months.

Categories: Library, Awards Case Studies

Lesley Cooil, North Yorkshire County Council - Quality Individual 2022 Case Study

Lesley Cooil from North Yorkshire Council has reinvigorated calibration with each meeting having a clear focus to deliver improvement not just consistency.

Categories: Library, Awards Case Studies

Your Moment of Truth: confident to succeed

For our 22nd year, we focus on the opportunity we have, as professionals, to drive successful improvements, whether in planning, insight, or customer experience. This Best Practice theme for 2022 represents the next stage of this coming of age for our professional disciplines.

So, we invite you to consider your moments of truth. What makes you confident to succeed?

Technology Showcase: QStory

Originally broadcast Wednesday 13th April 2022, 12:30

In a live session of Dear Dave, David Preece from QStory will answer real-life questions and show how IDA and QStory’s latest features make Real-Time teams’ lives easier

Member Resources & Library

Categories