Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Forum Members can register or log in by clicking My Account at the top of this page to see the full range of articles. If you see a message that says an article does not exist, try logging in to view it.If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.
Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Awards Case Studies
Originally broadcast Wednesday 11th October, 14:30
In this keynote we will be hearing from David Bruce and Alfy Reid from NEA Consulting to explore recent developments in AI, how it's being applied, the risks to consider and what the future might look like.
Categories: Library, Data, Analytics & Insight, Digital & Omni-Channel, 2023 CC Videos
Originally broadcast Wednesday 11th October, 13:30
Generative AI - Your trusted co-pilot for transformative customer and employee experiences.
Originally broadcast Monday 9th October, 12:30
Generative AI and the Contact Centre Experience Join Mark Odlin from Davies as he delves into the transformative power of generative AI in the modern contact centre.
Categories: Library, Data, Analytics & Insight, Back Office & Beyond The Contact Centre, Digital & Omni-Channel, 2023 CC Videos
Originally broadcast Monday 9th October, 09:30
In this opening keynote, The Forum team members will discuss the importance of community. They will provide practical advice to help you expand your connections within and beyond your organisation.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CC Videos
The Forum is always looking for new and inspirational examples of organisations, teams and people raising standards and this year’s awards again demonstrated best-in-class examples of organisation innovation & transformation. This webinar will help you to learn more about the awards programme, including how to access the 68-short-listed finalists stories and hearing from the judges who supported the programme. As a learning organisation our responsibility is to make learning easy for you, and these award case studies provide practical ideas and solutions alongside their inspiring stories. The 2024 Awards submission is open now, so why not get involved? Hear from this years participants on what it is like to be a finalist and what is involved in the process, alongside hearing what its like to be a judge.
Categories: On-Demand Webinar Recording, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel, Awards Case Studies
Originally broadcast Tuesday 16th May 2023, 13:15
Forecasting and AI working together to drive Accuracy. Join Colin and Graeme from NICE as they will be demonstrating the role of data and AI in the forecasting process, and how it drives improved accuracy.
Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Digital & Omni-Channel, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 13:15
Powering Game Changing Contact Centres. QStory will be showing you how to use next level automation to supercharge agent engagement and unlock maximum performance.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 09:30
Hear from The Forum team on this year's theme - Strength in Numbers, The Value of Community and what this personally means to them. This thought provoking session will frame the week of learning that will be available through the rest of the Virtual Conference and challenge you to own your learning.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel