2023 Innovation & Transformation Awards: Creating time for meaningful conversations at Water Plus

2023 Innovation & Transformation Awards: Creating time for meaningful conversations at Water Plus
At the heart of the Innovation & Centre of Excellence is an internal talent growth programme driving improvement through automation and robotics. This isn’t about replacing people, this is about releasing mundane tasks that shouldn’t take a human to do, so the humans can add real value to customers.

2023 Innovation & Transformation Awards: Work-life-balance in a blended work environment at Student Loans Company

2023 Innovation & Transformation Awards: Work-life-balance in a blended work environment at Student Loans Company
Redefining flexi-time at scale to provide flexibility for both the business and its people improving employee satisfaction and customer experience. Engaging with key operational stakeholders has been crucial to the success of this initiative, with over 1,000 colleagues now experiencing better work-life balance.

2023 Innovation & Transformation Awards: Busting myths around hybrid working at RSA

2023 Innovation & Transformation Awards: Busting myths around hybrid working at RSA
Bringing data together in one version of the truth to drive understanding, learning and improvement for hybrid working. Using the data to help shape their home, office and hybrid working strategy, to improve attraction and attrition.

2023 Innovation & Transformation Awards: Driving employee engagement and customer satisfaction at Ocado

2023 Innovation & Transformation Awards: Driving employee engagement and customer satisfaction at Ocado
Focussing on people development to drive employee engagement and customer satisfaction. Holistic approach to development, covering all levels to raise standards. Demonstrating a people focus strategy and culture to bring the very best out in everyone.

2023 Innovation & Transformation Awards: Crowd sourcing innovation making it easier for all passengers at Northern Rail

2023 Innovation & Transformation Awards: Crowd sourcing innovation making it easier for all passengers at Northern Rail
Focussed on “doing the right thing” making travel and access to travel by train easier for people who may have previously faced challenges. From dementia friendly signage, sign language, accessible toilets and using VR to help customers and front-line colleagues.

2023 Innovation & Transformation Awards: Extending the reach and value of resource planning at Legal & General

2023 Innovation & Transformation Awards: Extending the reach and value of resource planning at Legal & General
Introducing a framework of understanding to use data to make better decisions. Launching Verint Workmanager to track and distribute work to support working practices for frontline employees. Transforming leaders, supporting long-standing processes and people to work in a different more future-minded way.

2023 Innovation & Transformation Awards: Transforming customer journeys with the CI Squad at FIS

2023 Innovation & Transformation Awards: Transforming customer journeys with the CI Squad at FIS
Using a continuous improvement framework to understand and fix the root cause of issues. Partnering with operational and specialist teams to plan, deliver and sustain improvements. Listening to customers and colleagues to understand what needs to change and making over 100 improvements in the first year.

2023 Innovation & Transformation Awards: Unlocking the power of data and actionable insight at Firstsource

2023 Innovation & Transformation Awards: Unlocking the power of data and actionable insight at Firstsource
Maximising the power of data to build a capability providing insight and foresight into risks that would otherwise disrupt the operation. Information is no longer dealt with in isolation as the platform brings different teams together to discuss and plan jointly.

Strength in numbers the value of community

We build strength when we focus on how we collaborate and who we do this with. When we bring together trusted data, analysis and insight alongside a group of people with a collective desire to improve, we can achieve greatness.

Partner Webinar: Is Automation and AI Taking Over the Call Centre?

Join Alvaria on 18^th April at 4:00 PM BST for the webinar, Is Automation and AI Taking Over the Call Centre? Does the “Less Human” Approach Work with Your Customers?

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