2025 Best Practice Guide
Raising Standards

Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

2025 Awards Case Study: A transformation built on data and trust

Published on 19 June 2025

2025 Awards Case Study: A transformation built on data and trust

Three years ago, the British Gas Planning Team knew something had to change. Customers weren’t getting the service they expected, engineers were stretched thin, and the planning function wasn’t working as well as it should. The team took a step back and asked the big questions—why wasn’t the system delivering? What needed to change? And most importantly, how could they fix it?

Read more

Comments (0)Number of views (157)

Author: Leanne McNamee

Categories: Library, Awards Case Studies

Tags:

Print