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Understand How to Enable a Hybrid Labour Model Using WFM Tools

Published on 17 May 2021

Understand How to Enable a Hybrid Labour Model Using WFM Tools

As COVID-19 vaccines are becoming more prevalent and available to all people, companies are considering when the right time to bring staff back to the office might be. According to a recent survey conducted by Gartner, 74% of CFOs surveyed plan to shift some employees to a permanent remote capacity, and a general HR survey revealed that 41% of employees are likely to remain remote post-pandemic. 

While there are many opinions and options for bringing workers back to the office, many contact centres are using a schedule that regularly rotates agents in and out of the office.  Watch this webinar recording to hear how some workforce management features can be used to seamlessly enable “work-from-anywhere” agents.  You will also learn how to leverage a mix of remote and in-office workers with flexible scheduling strategies to meet both employee and business needs. 

Watch the recording to see how Aspect® Workforce Management - Reserve™ helps provide centralised and automated planning tools to effectively manage & streamline the seat management process.

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Author: Leanne McNamee

Categories: Library, Partner News


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