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Published on 17 May 2021
As COVID-19 vaccines are becoming more prevalent and available to all people, companies are considering when the right time to bring staff back to the office might be. According to a recent survey conducted by Gartner, 74% of CFOs surveyed plan to shift some employees to a permanent remote capacity, and a general HR survey revealed that 41% of employees are likely to remain remote post-pandemic.
While there are many opinions and options for bringing workers back to the office, many contact centres are using a schedule that regularly rotates agents in and out of the office. Watch this webinar recording to hear how some workforce management features can be used to seamlessly enable “work-from-anywhere” agents. You will also learn how to leverage a mix of remote and in-office workers with flexible scheduling strategies to meet both employee and business needs.
Watch the recording to see how Aspect® Workforce Management - Reserve™ helps provide centralised and automated planning tools to effectively manage & streamline the seat management process.
Author: Leanne McNamee
Categories: Library, Partner News