The true success of any metric lies in the behaviour that it drives, so choose wisely what you report or target, and build a strong foundation of diagnostic measures first. This is how you focus.

Great performance doesn’t happen by chance. A performance playbook will help people see the difference they can make. So, define what it means to be at different levels on any measure, why this matters, and what action is needed.

Centrical is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. 

Explore the factors to consider as you build new operating models and learn from the profound impact of the pandemic on knowledge sharing, social connection, working patterns and productivity assumptions.

Detailed Answers to Common Cloud Questions from Leading Solution Providers

The first steps are easier than you think. You can start using MS Office or opensource software, so cost doesn’t stop you.

Ian Robertson shares work by members using different levels of technology and investment, to chart a ladder of opportunity for everyone. Why not take time now to teach yourself?