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Inspiring Personal and Professional Development at eBay

2024 Innovation & Transformation Awards

Learn how eBay are nurturing personal and professional growth within the team, underlining the organisation’s commitment to continuous improvement and talent development. By prioritising personal and professional growth, eBay is poised to unlock the full potential of its workforce, driving sustained success and organisational resilience in the ever-evolving business landscape.

Enhancing Efficiency and Engagement across 169 Branches at Bank of Ireland

2024 Innovation & Transformation Awards

Bank of Ireland has embarked on a transformative journey aimed at enhancing efficiency, transparency, and employee engagement across its branch network. Through the implementation of new systems and working practices, the bank is not only streamlining operations but also fostering a culture of collaboration and continuous improvement.

2024 Best Practice Guide: Shaping the Future

It can be too easy to fall into routine patterns, daily habits and standard procedures, taking assurance from doing what you’ve always done. However, in an ever changing and demanding world we can’t keep doing what we’ve always done. We must keep adapting, learning and growing both personally and professionally. As we build on our strength in numbers our next step is to shape the future and take responsibility of what happens. Lead ourselves to shape our future and not just allow ourselves to be shaped by what is happening around us. This means taking responsibility for yourself, your personal and professional life and how you approach each day.

Operational Readiness

This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future

Calabrio Launches FedRAMP Authorised Offering, Calabrio GovSuite

The cloud contact centre solution is Modern Workforce Performance Suite for Optimised Government Customer Service

Calabrio Expands Presence in India with New Cloud Offering for Workforce Engagement Management

Calabrio, a globally recognized leader in Workforce Engagement Management (WEM) solutions, has announced a major expansion in India with the launch of its new cloud offering. Tailored to meet the specific needs of Indian enterprises, this in-country cloud deployment positions Calabrio as the first WEM organization to offer local businesses unparalleled reliability, flexibility, and scalability for innovative contact center operations.
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Categories: Library

2024 Theme: Shaping the Future

Words, picture, emotions; what does a theme mean to you?
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Categories: Library

Sensée launches Surge emergency response service

Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact.

How does a knowledge hub work?

Learn how to create a knowledgeguided experience for customers and colleagues. Stephen Kennedy explores 7 best practice tips to turbocharge knowledge.
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Categories: Library

AI automation: next generation speech and text analytics

Chris Rainsforth at The Forum was talking with Carolina Lemos, formerly Product Marketing Manager at Talkdesk
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Categories: Library

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