Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

Partner Webinar: Is Automation and AI Taking Over the Call Centre?

Published on 31 March 2023

Partner Webinar: Is Automation and AI Taking Over the Call Centre?

There is no denying the AI and automation markets are growing. In fact, according to growth consulting and knowledge services firm MarketsandMarkets, the global business process automation market size is expected to reach $19.6 billion (USD) in 2026. By investing in these technologies, contact centres can transform business models, reduce human error, automate mundane tasks and remain competitive. But how does this impact CX?  

In this webinar, Alvaria AI and automation experts will share: 

  • Introduction to automation, AI and collaborative intelligence 
  • The impact on CX 
  • Areas contact centres are investing in and why 
  • Success stories from real customers 

Register now to save your seat!

Comments (0)Number of views (3832)

Author: Leanne McNamee

Categories: Library, Partner News

Tags:

Print