Enjoy a trusted place where you can easily find solutions, explore the full Forum archive
Published on 09 April 2021
We all know that the pandemic has accelerated digital transformation and that contact centres have followed suit, with 3 or 4 now using full or partial cloud solutions. Calabrio’s original research, State of the Contact Centre 2021, is based on a survey of 273 contact centre managers in 3 major global markets and in a variety of industries.
We invite you to download the full report to gain actionable insights on:
And on April 13 at 3pm GMT, join our webinar where our expert panel will present seven key learnings including:
Author: Leanne McNamee
Categories: Library, Partner News