Member Resources & Library

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive


Partner Article: Is collecting debt in large volumes on the horizon?

Published on 08 December 2020

Partner Article: Is collecting debt in large volumes on the horizon?

Is collecting debt in large volumes on the horizon? Aspect is a leader in the outbound dialer market with contact capabilities that power automated, compliant campaigns, that help you send the right message at the right time – which helps improve collection activities.  

Multinational retail bank, BAC Credomatic, has achieved the following results:   

  1. Improved efficiency of self-service interactions 
  2. 30% of transactions completed outside of business hours 
  3. 12% increase in digital collections 

CVS experienced the following results with Aspect outbound solutions 

  1. 35% improvement in average handle time 
  2. 54% improvement in average call work  
  3. 67% improvement in abandonment rate 
  4. 74% improvement to the average speed of answer  

Learn more about how Aspect outbound solutions can improve your collections activities. 

Comments (0)Number of views (757)

Author: Leanne McNamee

Categories: Library, Partner News

Tags:

Print
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
26th - 30th April, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved - theforum.social