Member Resources & Library

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive


Partner Article: Is collecting debt in large volumes on the horizon?

Published on 08 December 2020

Partner Article: Is collecting debt in large volumes on the horizon?

Is collecting debt in large volumes on the horizon? Aspect is a leader in the outbound dialer market with contact capabilities that power automated, compliant campaigns, that help you send the right message at the right time – which helps improve collection activities.  

Multinational retail bank, BAC Credomatic, has achieved the following results:   

  1. Improved efficiency of self-service interactions 
  2. 30% of transactions completed outside of business hours 
  3. 12% increase in digital collections 

CVS experienced the following results with Aspect outbound solutions 

  1. 35% improvement in average handle time 
  2. 54% improvement in average call work  
  3. 67% improvement in abandonment rate 
  4. 74% improvement to the average speed of answer  

Learn more about how Aspect outbound solutions can improve your collections activities. 

Comments (0)Number of views (1532)

Author: Leanne McNamee

Categories: Library, Partner News

Tags:

Print
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved - theforum.social