Using game mechanics to motivate and engage call center employees seamlessly, aligning employee behaviors to company goals — resulting in improved employee retention, performance, customer satisfaction and profitability. Alvaria Motivate creates improved performance that becomes an organization’s “new normal” by focusing on what each employee is motivated most by; incentives, recognition, competition or collaboration. This workforce engagement management application offers enterprise-grade gamification solutions that are designed to increase productivity and reduce employee turnover across all generations.
Find out how Alvaria is helping enterprise contact centres reimagine the employee experience, 16 –17 November at Call & Contact Centre Expo, Europe’s leading call and contact centre event, at booth # CC-AJ44.
Learn more about Motivate here https://www.alvaria.com/products/workforce-engagement-management/call-center-employee-engagement/call-center-gamification