Aspect® Workforce Optimization™ 21 Now Available 

Aspect is pleased to announce the general availability of Aspect Workforce Optimization 21. Building on the most advanced enterprise contact centre solution for the mobile workforce, this latest release brings even more new features and enhancements, making it easy for contact centres to manage, schedule and motivate agents working from anywhere. 

 Version 21 of Aspect Workforce Mobile empowers employees on-the-go with simple but flexible smartphone access to WFM scheduling and individual and team performance metrics from anywhere with a mobile user experience that mimics the desktop user experience. 

Learn more about Aspect Workforce Optimization 21