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Partner Article: AI – Enabled Contact Centre Analytics for Dummies

Published on 19 January 2021

Partner Article: AI – Enabled Contact Centre Analytics for Dummies

How much do you really know about AI-powered analytics? Have you really tapped into your Contact Centre Interactions, and the wealth of information they hold?

There are trillions of recorded interactions in the world, and that number will more than double in the next five years. Unlocking the value in those interactions can only be accomplished with artificial intelligence that can find discrete and behavioural patterns that no amount of human effort can surface. Learn how AI-enabled contact centre analytics transcends the limits of traditional analytics and makes it possible for businesses to improve customer experiences, identify complaints, prevent fraud, and more.

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Author: Leanne McNamee

Categories: Library, News & Events, Partner News


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