Member Resources

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive


Enterprise-wide: planning & analysis for field, branch & back office operations

Published on 27 April 2019

Enterprise-wide: planning & analysis for field, branch & back office operations

Digital transformation is creating massive opportunities across the whole organisation. So, if getting started is difficult, you know what to do but not how to do it or you just want to see how others work, get in touch, you are not on your own.

There’s been a growing focus from board directors, on performance in the mobile workforce (‘field’), branch/retail operation or ‘back office’. In every sector these operations urgently need great planning functions – from housing and local government to health, finance, breakdown, utilities, retail or distribution – because the value to a business is so considerable. Read the full article.

First Published in the 2019 Best Practice Guide 

Comments (0)Number of views (15)

Author: Leanne McNamee

Categories: Library, Planning & Resourcing

Tags:

Print
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved - theforum.social