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Published on 27 April 2018
What is the future of work in the digital world of robotics & AI? How can new approaches help us improve process and products at pace? Leigh McIlwaine offers insight on the latest methodology for rapid change and suggests topics for us to look into as professionals with a future.
With digital transformation and the rapid pace of technology change, we face a double challenge. How do we organise our own work to improve processes and policies in our own areas – at pace? And how does the changing future of work impact us? What are the human skills that we bring? How will we work alongside big data, Analytics, AI and automation? Crucially, Performance & Quality functions are needing to redefine their role within the business. We are expected to do more than avoid errors and risk – though how we fulfil those audit functions remains important, especially in a regulated or outsourced workplace. Read full article
First published in the 2018 Best Practice Guide
Author: Leanne McNamee
Categories: Library, Quality & Customer Experience