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Published on 15 November 2018
The Forum has unparalleled access to a field of experts in the customer contact industry. This resource can by secured to provide a focussed period of external assistance for your business to meet a variety of demands.
Approaches are bespoke and based on competitive day rates or scoped around your requirements. Whichever solution is established as the most appropriate by you for your business, our collective bank of knowledge and practical experience will support you throughout.
One area where members have found considerable return on investment is strategic planning and forecasting. The Forum will undertake a comprehensive deep-dive review on this important point of the planning cycle.
Date Published: 15/11/2018
Author: Leanne McNamee
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office