To make connections that work, it’s not what you say that counts. What matters is what people do differently after you’ve said it. Andy Bounds is famous for his training, his books, his Tuesday Tips, his ability to help people do what needs doing. Take a moment to learn something you can use.

In our work, we have to influence people all the time. We want a seat at the top table, we want them to do what we need, we send reports that we want people to read and act on – and we send emails we want people to reply to. It’s really hard! If we’re good at it, communication makes our job much easier. If we don’t communicate well, we can have great ideas, great skills but they come to nothing.

Read the full article first published in our 2019 Best Practice Guide: Get Connected