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Regenerating, rejuvenating or just reviewing your role and responsibilities is a great way to continuously improve. 2020 has been a year to rethink and reflect on how we used to do things, how we need to respond now and to consider what the future could bring. There may have always been problems which have never been addressed, and the response to handling COVID-19 has exacerbated the problems; you may be under difficult cost challenges and need to adapt; or, you want to stay ahead of the game and look for new opportunities. It doesn’t matter why, what does matter is that you are willing to challenge your current state and think about positive change. Redefining the Planning team is a healthy way of re-engaging with stakeholders and the wider business, so everyone is clear on their role and responsibility.
Categories: The Professional Planning Forum, The Customer Strategy & Leadership Forum, Planning & Resourcing, Strategy & Leadership
This learning pathway will take you on a journey to help you change your mindset and learn key professional skills to support your role now and in the future. Combining The Forum’s Learning Academy and i2i Goal Achievement programmes, along with monthly tutorials you can benefit from working alongside a cohort group, bespoke learning and mentoring support from The Forum and i2i.
Categories: The Customer Strategy & Leadership Forum, Workshops, ALP Leadership
2020 is The Forum’s 20th year and this year we want to look back on our first 20-years and think ahead for the next 20-years. Our vision, back in 2000, was and remains to raise standards in customer operations helping to set standards across Planning, Insight and Quality. Now, having established communities of best practice we can continue to raise standards and prepare for the future.
This year’s theme refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. Whilst recognising the benefit of our fluid thinking over the past 20-years to crystallise our knowledge of best practice and standards.
- “Purpose, Learning and Self-Awareness” Keynote from The Forum’s Phil Anderson
- 2020 Best Practice Guide launch and chapter review
- 2020 Best Practice Programme – how to get involved
Categories: Communities, The Professional Planning Forum, The Data, Analytics & Insight Forum, The Quality & Customer Experience Forum, The Customer Strategy & Leadership Forum, 2020 CSP
Join other leaders to network and enjoy inspirational speakers and discussion
Categories: The Customer Strategy & Leadership Forum, Conferences, Past Leadership Forum
Learn how adopting a coaching approach when communicating with others can help you support and be supported by your peers and deploy a different technique when looking at root cause analysis. Learn about the versatility and benefits of taking a non-directive approach in your communication.
Categories: The Customer Strategy & Leadership Forum
This course provides an overview of the fundamental components of successful stakeholder management. Learning outcomes include:
- The value of Stakeholder Identification
- Fundamentals of stakholder mapping
- The benefits of stakeholder influencing