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2020 Forum Heroes

For 10 years our Forum Hero Awards have spotlighted role models for each community of best practice - individuals who stand out for how they learn and share. For 2020, we recognise 3 further Forum Heroes

2019 Forum Heroes

The Forum Hero awards were presented to four outstanding customer professionals, recognising their exceptional personal contribution in developing professionalism and best practice. They join our growing rank of heroes, reflecting excellence at all levels in our profession.

2018 Forum Heroes

Forum Hero awards were presented to three outstanding customer professionals, active in our Customer Strategy & Leadership Forum, recognising their exceptional personal contribution in developing professionalism and best practice. They join our growing rank of heroes, reflecting excellence at all levels in our profession.

2017 Forum Heroes

Forum Hero awards were presented to five outstanding customer contact professionals, recognising their exceptional personal contribution in developing the role of planning, analysis of quality. They join our growing rank of heroes, reflecting excellence at all levels in our profession.
 

2016 Forum Heroes

Forum Hero awards were presented to five outstanding customer contact professionals, recognising their exceptional personal contribution in developing the role of planning, analysis or quality. They join our growing ranks of heroes, reflecting excellence at all levels in our profession.

2015 Forum Heroes

The Forum Hero awards were presented to five outstanding customer contact professionals, recognising their exceptional personal contribution in developing the role of planning, analysis or quality. They join our growing ranks of heroes, reflecting excellence at all levels in our profession.

2014 Planning Forum Heroes

Planning Forum Hero awards were presented to five outstanding customer contact professionals, recognising their exceptional personal contribution in developing the role of planning, analysis or quality. They join our growing ranks of heroes, reflecting excellence at all levels in our profession.

2013 Planning Forum Heroes

The Planning Forum Hero awards are now in their 4th year. Each year outstanding contact centre planning professionals are chosen to join the small, elite but growing band of Heroes. These individual awards recognise the exceptional personal contribution they have made in developing the contribution of planning within their own organisations and developing best practice and professionalism in the wider industry.

2012 Planning Forum Heroes

The Planning Forum Hero awards are now in their 3rd year. Five more outstanding contact centre planning professionals have been chosen to join the small, elite but growing band of Heroes. These individual awards recognise the exceptional personal contribution they have made in developing the contribution of planning within their own organisations and developing best practice and professionalism in the wider industry. 

2011 Planning Forum Heroes

Launched last year, Planning Forum Hero awards were presented to five outstanding customer contact planning professionals.

2010 Planning Forum Heroes

This year, for the first time, as part of our 10 year anniversary celebrations, four outstanding contact centre planning professionals were presented the new Planning Forum Hero awards. 

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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Birdhall Lane,
Stockport, SK3 0XA

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