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Originally broadcast Friday 5th November 2021, 09:30
Learn how to invest your time wisely to help you spend time on the things that matter the most. Doing something different on a daily basis.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel
Originally broadcast Thursday 4th November 2021, 10:30
Learn how Verint’s clients adopted Verint KM to close the gap between ever increasing customer interactions, channels, and expectations, with the same or reducing resource levels.
Categories: 2021 NC On-Demand, Library, Learning & Development
Originally broadcast Wednesday 3rd November 2021, 14:15
The evolution of workforce management with intelligent automation, hear how this has made a real difference at AXA.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing
Originally broadcast Wednesday 3rd November 2021, 13:15
Getting started with Machine Learning and introduction for analysts.
Categories: 2021 NC On-Demand, Library, Data, Analytics & Insight
Originally broadcast Wednesday 3rd November 2021, 12:30
A panel discussion on the tools and processes required to deliver flexible work-from-home options for employees, as well as high productivity, cost savings and great CX
Originally broadcast Tuesday 2nd November 2021, 14:15
Mark Brown of Virgin Media and Paul Milloy of Intradiem discuss how investing in people and technology is the key to the future of Customer Service.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Strategy & Leadership, Learning & Development
Originally broadcast Tuesday 2nd November 2021, 13:15
Graeme Gabriel and David Kay share practical top tips, tactical insight and strategic vision for digital planning.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Digital & Omni-Channel
Originally broadcast Tuesday 2nd November 2021, 12:30
Ed Creasey discusses how the potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Originally broadcast Monday 1st November 2021, 13:15
Join Sabio as we explore the #1 megatrend in the customer experience industry that nobody is talking about.
Originally broadcast Monday 1st November 2021, 12:30
David Preece talks about why Agility is the only defence your Contact Centre has against volatility and why Intraday Automation is the key to achieving it.