Member Resources

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive

Published on 08 May 2017

Analytics Keynote

Learn from success with analytics from Homeserve, see how it helps provide 'effortless service', driving improvements in IVR & web deflection. Hear from our panel of experts how to release potential.

Your chance to learn more about Speech & Text Analytics. Hear from the team at Homeserve as they talk about their successes. Also a panel discussion with Frank Sherlock from CallMiner, Jason Gingell from NICE Systems UK and Daniel Stimpson from Sabio. Session chaired by Martin Hill-Wilson from BrainFood Consulting.

Watch the video of the presentation from Customer Strategy & Planning 2017.

Date Published: 08/05/2017

Comments (0)Number of views (16)
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved -