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Published on 08 May 2017
Learn from success with analytics from Homeserve, see how it helps provide 'effortless service', driving improvements in IVR & web deflection. Hear from our panel of experts how to release potential.
Your chance to learn more about Speech & Text Analytics. Hear from the team at Homeserve as they talk about their successes. Also a panel discussion with Frank Sherlock from CallMiner, Jason Gingell from NICE Systems UK and Daniel Stimpson from Sabio. Session chaired by Martin Hill-Wilson from BrainFood Consulting.
Watch the video of the presentation from Customer Strategy & Planning 2017.
Date Published: 08/05/2017
Author: Leanne McNamee
Categories: Library, Quality & Customer Experience, Data, Analytics & Insight