Unwrapping Contact Centre Insights – Sabio Webinar

Many organisations using contact centre platforms only realise a fraction of their data’s potential, relying on native dashboards that often lead to siloed insights, limited customisation and manual workarounds to get data into a decision-ready state. Sabio’s Daisy O’Grady and Jim Fleming will discuss how integrating contact centre data into a broader data strategy can unlock faster, more strategic insights, while driving more value from your organisations’ solutions. By enabling BI teams with access to clean, structured data and CX domain expertise, organisations can drive greater value, agility and long-term ownership of their contact centre intelligence.