Validation is the discipline of testing whether your capacity planning model reflects operational reality. Without it, errors can persist unnoticed, leading to overstaffing or understaffing by 10% or more, costing organisations in unnecessary spend or lost revenue. In a year where many teams are resetting and redefining how they plan, forecast and allocate resources, validation becomes more than a technical check. It is how confidence in decisionmaking is built and sustained. In this article, I explain what validation is, how to perform it effectively and why embedding it into your planning process is essential to keeping capacity plans credible and fit for purpose.

Read More