We are each unique, one of a kind, so we don’t experience events in the same way. Yet we live in a complex, nuanced world, where working together has never been more important. Dawn Wray shares insights from the world of psychotherapy to explore the things we can ‘do’ to ‘be’ better together.

We see how operational playbooks prepare us, so we’re poised to take the best actions, not looking back and wondering what has happened.

A new hire leaves after 25 days on the job – or never shows up for their first day. Or perhaps an employee with five years at the company submits their resignation, taking their experience and knowledge with them. Whatever the scenario, attrition comes with high costs to teams and the enterprise. Download Centrical's Ebook to read their top tips on attrition.

eGain Special Edition: Knowledge Management for Dummies - The first and only publication of its kind, this booklet defines and demystifies KM. It also discusses how to select solution partners and succeed in KM initiatives.The booklet is also chock full of real-world success stories and best-practice tips for success. 

Originally broadcast Monday 15th May 2023, 12:30

WEM and wellbeing, understanding AX during operational change. Join Sabio's expert team to discover the power of their new and cutting-edge wellbeing technology, integrated into the agent desktop and WEM capabilities. This innovative approach provide a systematic view of the impact of the workplace on the employee, as well as practical guidance to promote success.