Galvanising transformation across the operation
The opportunity to work differently has galvanised Customer Services, since the pandemic and a new cloud platform, with change across the board, from new channels & hybrid working to recruitment, training, knowledge, planning & MI.

Transforming planning for our people and customers

Making working patterns easy to support true work-life balance is the aim of this planning transformation. Using robotics and automation to improve the effectiveness and speed of processes, advisors feel like they are being cared for.

Planning transformation across the business at Severn Trent Water

A transformation in planning, involved reskilling and restructuring the entire team, into one central location. The team have rapidly gained trust, at all levels, with step changes in the service provided, massive cost efficiencies and an impressive capacity for data and analytics that is enabling data-led decisions and one version of the truth.

Innovating planning for field operations

The power of planning was released by really engaging stakeholders, and for planners the AI tool, R-Shiny, proved a game-changer. This helps them iterate agile models fast, even with huge layered detail, and integrate to EXCEL.

Digital innovation with Power Apps to simplify service fast

Using Microsoft Power Apps and home-grown skills, the team delivered a short term production system at pace, in the back office, to deliver proven efficiencies and service that harness the power of data.