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Published on 09 June 2022

2022 Innovation & Transformation Awards: BT Pensions Live Case Study

Held on 9th June 2022

Event date: 09/06/2022 14:00 - 15:30 Export event

Project Teal: transforming member services at BT Pensions

A powerful transformation was made possible by new customer journeys and technology. This grew a new culture in the operation, with better, data-led decisions. It’s freed up advisors & team leaders to focus on coaching and quality.

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Categories: Library, Data, Analytics & Insight, Awards Case Studies, 2022 Live Case Studies

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