See how the team at Severn Trent centralised their Field Planning so that they improved the view of their resources and availability of their DSTs and gangs. In the past the planning was done at a county level on spreadsheets, so they did not have a view more than seven days out. Jobs were sometimes cancelled because the correctly skilled engineer was not available. The centralisation streamlined processes, increased reporting and gave a better view of holidays over the area not just by county.

• See how a new resource management role was created, this was offered to everyone currently doing the role. Those that did not want to change were given different responsibilities in their current role
• Learn how engagement at all levels can make a change like this much smoother with a single consistent message explaining the reasons for change
• Discover how they took this opportunity to develop their people and build five-year training plans for everyone with clear links to their KPIs
• See that planning techniques can be used in other areas of the business to get great results.