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Published on 12 December 2017
There is a theory in teaching that when it comes to sharing an idea too much knowledge is a curse.
An example I saw recently is that local people can’t give directions.
There are a number of reasons for this.
When we think about this we realise that we are at a big disadvantage when it comes to sharing what we know, we have the Curse of Knowledge but we are competing against people with the blessing of ignorance. If we want to get our message across then we need to work much harder.
Author: Ian Robertson
Author: Leanne McNamee
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel